Job overview: This position is responsible to provide functional support and configuration management of the Company’s Core Applications and inter dependent softwares.
Required Qualifications: Masters / Bachelors degree (16 years of equivalent education) in Computer Science / Information Technology / Software Engineering / B.E (Computer/Electronics) or related field from HEC recognized institution.
Experience (post qualification): Minimum of 5 years’ experience in Applications support & configuration management in a modern environment (as of last date of submission of application)
Age: (as of last date of submission of application) 40 years Maximum.
Number of Vacancies: 01
Job Location: Karachi
Details:
Duties and responsibilities:
Functional support of the Core Applications (Loan Management System) and interdependent interfaces
Configuration, patches, update and upgrade management of the Core Applications
Manage and support integration of the Loan Management system with other interconnected applications
Provide business analysis and requirements gathering support for end-users
Draft and Implement the IT Disaster Recovery Plan in collaboration with the IT team. Ensure that Core Application, tools and data are available on the disaster recovery site at any time required.
Document any necessary procedure related to Core Applications for reference.
Anticipates Core applications problems and implement preventive measures.
Investigate and install enhancements and operating procedures that optimize the applications availability
Develop management information reports and dashboard using business objects, crystal report and other applicable tools.
Manage Service Level Agreement (SLA) with application service providers
Actively manage the timely resolution of outstanding defects or issues impacting the business
Support the preparation of key presentations, strategy documentation and other documents
Handle and implement requests for application customizations
Provide end-user training
Investigate user problems, identify root cause, determine possible solutions, test and implement solutions
Any other duties as may be assigned by management.
Competencies:
Implementation and management experience of Loan Management Software desirable.
Demonstrated expertise in managing application support processes including application defect management
Strong analytical and problem solving skills
Working knowledge of system testing
Ability to develop customized software applications from functional specification
Demonstrated experience in software application implementation
Excellent verbal and written communication skills