Job overview: This position is responsible to provide functional support and configuration management of the Company’s Core Applications and inter dependent softwares.

Required Qualifications: Masters / Bachelors degree (16 years of equivalent education) in Computer Science / Information Technology / Software Engineering / B.E (Computer/Electronics) or related field from HEC recognized institution.

Experience (post qualification): Minimum of 5 years’ experience in Applications support & configuration management in a modern environment (as of last date of submission of application)

Age: (as of last date of submission of application) 40 years Maximum.

Number of Vacancies: 01

Job Location: Karachi

Details:

Duties and responsibilities:

Functional support of the Core Applications (Loan Management System) and interdependent interfaces

Configuration, patches, update and upgrade management of the Core Applications

Manage and support integration of the Loan Management system with other interconnected applications

Provide business analysis and requirements gathering support for end-users

Draft and Implement the IT Disaster Recovery Plan in collaboration with the IT team.  Ensure that Core Application, tools and data are available on the disaster recovery site at any time required.

Document any necessary procedure related to Core Applications for reference.

Anticipates Core applications problems and implement preventive measures.

Investigate and install enhancements and operating procedures that optimize the applications availability

Develop management information reports and dashboard using business objects, crystal report and other applicable tools.

Manage Service Level Agreement (SLA) with application service providers

Actively manage the timely resolution of outstanding defects or issues impacting the business

Support the preparation of key presentations, strategy documentation and other documents

Handle and implement requests for application customizations

Provide end-user training

Investigate user problems, identify root cause, determine possible solutions, test and implement solutions

Any other duties as may be assigned by management.

Competencies:

Implementation and management experience of Loan Management Software desirable.

Demonstrated expertise in managing application support processes including application defect management

Strong analytical and problem solving skills

Working knowledge of system testing

Ability to develop customized software applications from functional specification

Demonstrated experience in software application implementation

Excellent verbal and written communication skills