Eligibility Criteria:

 Qualifications: Masters / Bachelor’s degree (16 years of equivalent education) in Business Administration, Public Administration, Marketing, Economics, Commerce, Finance, Accounting or related field from HEC recognized institution.

Age : (as of last date of submission of application)

45 years Maximum

Experience: (as of last date of submission of application)

Minimum 03 years – Post-Qualification Experience

Number of Vacancies: 01

Job Location:  Karachi

Job Objectives:

Ensure smooth, secure and customer‑centric branch operations across a network of 51 branches. The role is responsible for supporting and monitoring day-to-day branch operations across all branches. This includes ensuring smooth branch functioning, implementation of standard processes, and coordination between branches and Head Office for operational matters.

Job Description:

• Monitor branch operations and support service excellence across all levels.
• Guide branches on operational procedures and resolve queries related to systems, policies, and regulatory matters; escalate complex issues to the Manager.
• Assist in reviewing and improving operational processes to enhance efficiency, reduce errors, and promote standardization across branches.
• Identify opportunities for process simplification and suggest ideas to enhance the customer experience.
• Ensure proper implementation of SOPs and promptly escalate any deviations or challenges.
• Coordinate with internal and external stakeholders. Work closely with departments such as IT, Compliance, Credit, and Business to address branch-level operational matters.
• Assist in conducting off-site reviews and on-site spot checks; report significant issues or breaches to the Manager.
• Prepare reports on branch performance, operational issues, and suggested improvements.
• Support the implementation of process enhancements and provide feedback based on branch-level observations.
• Assist in mentoring and guiding branch operations staff to achieve operational goals and maintain service standards.
• Help organize and deliver operational training under the supervision of the Manager.

Competencies:

• Strong communication and coordination skills.
• Good follow-up and problem-solving ability
• Adequate knowledge of relevant areas & industry dynamics.
• Expertise in MS Office