COMPLAINT REGISTRATION
CUSTOMER COMPLAINTS
At HBFC, we value your suggestions and feedback, as we aim to achieve excellence through the highest standards of customer service.
If you have any queries, complaints or feedback you can contact our Service Quality Management Unit or contact us through any of these channels.
To learn more about our Complaint/Feedback lodgment process, please click here: (Complaint Lodgment Process)
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COMPLAINT REGISTRATION
Service Quality Management Unit
You can send us your complaints through the following channels:
- You can also write to us at:
- Head Service Quality Management Unit, HBFC
HBFC is committed to providing excellent services to its customers. We learn and value our customers’ feedback & suggestions. If you feel our provided resolution on your complaint is unsatisfactory you may contact HBFC again for reconsideration. However, in case you are still not satisfied, you may approach the following to record your concerns/grievances:
1. State Bank of Pakistan
2. Banking Mohtasib of Pakistan
- Banking Mohtasib Pakistan Secretariat 5 th Floor, Shaheen Complex, M.R. Kiyani Road, Karachi
- Phone: (+92)-21-99217334-8
- Fax: (+92)-21-99217375
- Email: info@bankingmohtasib.gov.pk
3. Wafaqi Mohtasib Pakistan Secretariat
-
36-Constitution Avenue, opposite Supreme Court, G-5/2,
Islamabad. - Phone: +92-51-9217200-01
- Fax: +92-51-9217256, +9221 -9921731 5
- Email: ps.ombudsman@gmail.com
- Website: www.mohtasib.gov.pk/
1. State Bank of Pakistan
- Banking Conduct & Consumer Protection Department I.I.Chundrigar Road, Karachi
- Phone: (+92)-21-111-727-273
- Fax: (+92)-21-99221160
- Email: cpd.helpdesk@sbp.org.pk
2. Banking Mohtasib of Pakistan
- Banking Mohtasib Pakistan Secretariat 5 th Floor, Shaheen Complex, M.R. Kiyani Road, Karachi
- Phone: (+92)-21-99217334-8
- Fax: (+92)-21-99217375
-
Email: info@bankingmohtasib.
gov.pk
3. Wafaqi Mohtasib Pakistan Secretariat
- 36-Constitution Avenue, opposite Supreme Court, G-5/2, Islamabad.
- Phone: +92-51-9217200-01
- Fax: +92-51-9217256, +9221 -9921731 5
- Email: ps.ombudsman@gmail.com
- Website: www.mohtasib.gov.pk/
1. State Bank of Pakistan
- Banking Conduct & Consumer Protection Department I.I.Chundrigar Road, Karachi
- Phone: (+92)-21-111-727-273
- Fax: (+92)-21-99221160
- Email: cpd.helpdesk@sbp.org.pk
2. Banking Mohtasib of Pakistan
- Banking Mohtasib Pakistan Secretariat 5 th Floor, Shaheen Complex, M.R. Kiyani Road, Karachi
- Phone: (+92)-21-99217334-8
- Fax: (+92)-21-99217375
- Email: info@bankingmohtasib.gov.pk
3. Wafaqi Mohtasib Pakistan Secretariat
- 36-Constitution Avenue, opposite Supreme Court, G-5/2, Islamabad.
- Phone: +92-51-9217200-01
- Fax: +92-51-9217256, +9221 -9921731 5
- Email: ps.ombudsman@gmail.com
- Website: www.mohtasib.gov.pk/