COMPLAINT/FEEDBACK FORM CUSTOMER COMPLAINTS At HBFC, we value your suggestions and feedback, as we aim to achieve excellence through the highest standards of customer service. If you have any queries, complaints or feedback you can contact our Service Quality Management Unit or contact us through any of these channels. To learn more about our Complaint/Feedback lodgment process, please click here: (Complaint Lodgment Process) CALL CENTER COMPLAINTREGISTRATION COMPLAINT/FEEDBACKFORM POLITICALLY EXPOSEDPERSONS (PEP) SBP SUNWAIPORTAL Menu CALL CENTER COMPLAINTREGISTRATION COMPLAINT/FEEDBACKFORM POLITICALLY EXPOSEDPERSONS (PEP) SBP SUNWAIPORTAL Complaint/Feedback Form Type of Customer* New CustomerExisting Customer Personal Details Name* CNIC* Gender* MaleFemaleTransgenderPrefer not to disclose Contact Details Email* Contact Number Mobile* Complaint Details HBFC’s Account Number (For Existing Customers) Nature of Complaint* Collateral/ Loan documentation/ Security issuesDelivery issues related to Statement/ Repayment Schedule or Notice for repayment.eCIB issuesFraud & ForgeryHarassment/ misbehavior issuesInterest rate issuesLoan Processing issuesMis-selling/ MiscommitmentsMiscellaneousNOC/ Loan clearance issuesRecovery/ Repayment issuesService Charges issues Time of Incident* 010203040506070809101112 000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 AMPM Date of Incident* Branch Name* AbbottabadAttockBahawalpurBahawlanagar BahawlanagarBannuChauburji Branch - LahoreChitralCustomer Facilitation Centre (CFC)DaduDefence Phase-3 Branch - LahoreDera Ghazi KhanDera Ismail KhanFaisalabadGilgitGujranwalaGujratGwadarHunzaHyderabadIslamabadJhangJhelumJohar Town Branch - LahoreKarachi - Civic Centre BranchKarachi - University Road BranchKasurKhairpurKohatLarkanaMansehraMardanMirpur (AK)MirpurkhasMultanMuzaffargarhNawabshahPeshawarQuettaRahim Yar KhanRawalpindiSahiwalSargodhaSheikhupuraShikarpurSialkotSkarduSukkurSwatTando AdamThattaVehariWah Cantt Complaint Detail* Please prove you are human by selecting the heart.