Required Qualifications: Master’s or Bachelor’s Degree (equivalent to 16 years of education) in Business Administration, Public Administration, Finance, Accounting, Commerce, Economics or a related field from HEC recognized university/program.
Experience (as of last date of submission of application):
Minimum 03-years’ relevant experience (Post qualification).
Age: (as of last date of submission of application)
40 years maximum.
Number of Vacancies : 01
Job Location : Lahore
Details :
Job Description:
- Oversee day-to-day Operations of all branches in the region, ensuring compliance of company policies and standards.
- Provide guidance and support to branch, fostering Operational efficiency and compliance.
- Monitor branch Operational performance metrics, including post loan disbursement activities and customer service.
- Take part in skills enhancement of Operations teams for all tasks performed at Branch and Regional Level and transfer the required skills in order to ensure Operational Efficiency.
- Collaborate with the Branch to regularly assess the Operational Staff and identify their training needs and requirements.
- Ensure the implementation and Compliance of Operations SOP in branches.
- Identify the discrepancies and ensure their resolution within the specified TAT.
- Ensure that branches are ready to undertake Audit, Inspections or Internal Control missions relating to Operations at any point of time.
- Assist Branch Manager in Compliance of Audit Observations and closing the gaps related to operational task as identified by Audit.
- Participate in the periodic review of the Operational processes/ SOPs / policies.
- Ensure the communication/training of teams with relation to circulation/revision in Operational processes/ SOPs / policies
- Act as the focal point for resolution of branch queries relating to Operational processes.
- Gather the issues and need of support from branches and coordinate with Head Office Departments for their resolution.
- Perform any other task/ responsibility assigned by Head Operations.
Competencies:
- Operations management
- Performance monitoring
- Compliance management
- Audit coordination
- Issue resolution
- Communication
- Coordination
- Customer service management