House Building Finance Company

HBFC is Pakistan’s oldest specialized housing finance institution facilitating the path to homeownership for many.

Head Office

House Building Finance Company Ltd, 3rd floor, Finance & Trade Centre, Shahrah-e-Faisal, Karachi, Pakistan 

Phone: (+92) 21 35641711-15

Fax: (+92) 21 35630954

Call Centre

Phone: 0800-42325

Customer Grievances

Service Quality Management Unit

You can send us your complaints through the following channels:

You can also write to us at:

Head Service Quality Management Unit, HBFC

3rd floor, Finance & Trade Centre, Shahrah-e-Faisal, Karachi, Pakistan

Customer Grievances

HBFC is committed to providing excellent services to its customers. We learn and value our customers’ feedback & suggestions. If you feel our provided resolution on your complaint is unsatisfactory you may contact HBFC again for reconsideration. However, in case you are still not satisfied, you may approach the following to record your concerns/grievances: 

  1. 1.State Bank of Pakistan

    Banking Conduct & Consumer Protection Department 

    I.I.Chundrigar Road, Karachi 

    Phone: (+92)-21-111-727-273 

    Fax: (+92)-21-99221160 


  2. 2.Banking Mohtasib of Pakistan

    Banking Mohtasib Pakistan Secretariat 

    5 th Floor, Shaheen Complex, M.R. Kiyani Road, Karachi 

    Phone: (+92)-21-99217334-8 

    Fax: (+92)-21-99217375 


  3. 3.Wafaqi Mohtasib Pakistan Secretariat

    36-Constitution Avenue, opposite Supreme Court, 

    G-5/2, Islamabad. 

    Telephone: +92-51-9217200-01 

    Fax: +92-51-9217256, 

    +9221 -9921731 5 

    Email at: