House Building Finance Company Ltd, 3rd floor, Finance & Trade Centre, Shahrah-e-Faisal, Karachi, Pakistan 

Phone: (+92) 21 35641711-15

Fax: (+92) 21 35630954

Phone: 0800-42325

Service Quality Management Unit

You can send us your complaints through the following channels:

• Phone: 021-35641756
• Website: www.hbfc.com.pk
• Email: complaint@hbfc.com.pk

You can also write to us at:

Head Service Quality Management Unit, HBFC

3rd floor, Finance & Trade Centre, Shahrah-e-Faisal, Karachi, Pakistan

HBFC is committed to providing excellent services to its customers. We learn and value our customers’ feedback & suggestions. If you feel our provided resolution on your complaint is unsatisfactory you may contact HBFC again for reconsideration. However, in case you are still not satisfied, you may approach the following to record your concerns/grievances: 

1. 1.State Bank of Pakistan
   
   

   Banking Conduct & Consumer Protection Department 

   I.I.Chundrigar Road, Karachi 

   Phone: (+92)-21-111-727-273 

   Fax: (+92)-21-99221160 

   Email: cpd.helpdesk@sbp.org.pk

2. 2.Banking Mohtasib of Pakistan
   
   

   Banking Mohtasib Pakistan Secretariat 

   5 th Floor, Shaheen Complex, M.R. Kiyani Road, Karachi 

   Phone: (+92)-21-99217334-8 

   Fax: (+92)-21-99217375 

   Email: info@bankingmohtasib.gov.pk

3. 3.Wafaqi Mohtasib Pakistan Secretariat
   
   

   36-Constitution Avenue, opposite Supreme Court, 

   G-5/2, Islamabad. 

   Telephone: +92-51-9217200-01 

   Fax: +92-51-9217256, 

   +9221 -9921731 5 

   Email at: ps.ombudsman@gmail.com

   Website: www.mohtasib.gov.pk