Eligibility Criteria:
Qualifications: Masters / Bachelor’s degree (16 years of equivalent education) in Business Administration, Public Administration, Marketing, Economics, Commerce, Finance, Accounting or related field from HEC recognized institution.
Age : (as of last date of submission of application)
45 years Maximum
Experience: (as of last date of submission of application)
Minimum 03 years – Post-Qualification Experience
Number of Vacancies: 01
Job Location: Karachi
Job Objectives:
To lead and oversee the overall branch operations strategy, governance, and execution across the entire branch network. This role is responsible for establishing a strong operational control environment, developing and implementing standardized policies and procedures, and driving operational efficiency and service quality.
Job Description:
- Monitor branch operations to ensure smooth functioning and service excellence across all locations.
- Review daily and weekly reports to assess branch performance, identify unusual transactions, and take corrective action where necessary.
- Conduct off-site reviews and on-site spot checks; escalate critical issues to senior management.
- Review and update the Branch Operations Manual in line with industry best practices.
- Ensure consistent and effective implementation of the Branch Operations Manual across all branches.
- Identify gaps and inefficiencies in existing processes; recommend and implement improvements.
- Supervise, mentor, and support Branch Operations Officers and team members in achieving operational goals.
- Oversee and support the training and development plans for branch operations staff.
- Act as a liaison between branches and Head Office departments to resolve escalated operational matters.
- Identify and lead initiatives focused on continuous improvement and service enhancement.
- Provide timely solutions to complex operational challenges raised by branches.
Competencies:
- Good communication, presentation & interpersonal skills.
- Strong analytical, problem-solving & decision-making skills.
- Adequate knowledge of relevant areas & industry dynamics.
- Expertise in MS Office