Lodgement Procedure For Complaint / Feedback
Integrity, Customer Focus, Commitment to Excellence and Innovation are our core values at House Building Finance Company Limited (HBFC).
Valued Customer, if you have any query, complaint or feedback you can:
Online Complaint / Feedback
For online registration of complaints / Feedback, please use below links
Toll Free Number: 0800 42325
Monday – Thursday (9 am to 5:30 pm)
Friday (9 am to 6 pm)
Visit our concerned Regional Office / Branch for redressal of complaint or feedback.
You can also drop your complaint / feedback form in the Complaint & Feedback Drop Box available in the nearest HBFC Branch.
Write To Us
The In charge,
Service Quality Management Unit,
House Building Finance Company Limited,
Head Office – 3rd Floor, Finance & Trade Centre,
Shahrah-e-Faisal, Karachi - 74400, Pakistan.
Please Provide The Following In Your Communication
To ensure that your complaint / feedback is timely & properly resolved, kindly make sure to provide the following data.
Mailing Address & Telephone Number
You Should Expect To Receive
Acknowledgment of the complaint within 48 hours except when you have lodged the complaint at Call Center.
Intimation of the complaint resolution within 7 to 15 working days of the lodgment (depending on the nature of complaint).
An interim response after 10 working days, in case your complaint requires further investigation.
Fraud related complaints, the final reply to the complainant within 30 working days.
Alternative Forums To Lodge Complaints
if you are not satisfied with the resolution provided, you may write to State Bank of Pakistan,Banking Mohtasib Pakistan Secretariat or Wafaqi Mohtasib Pakistan Secretariat.